Express List Views - Questions

[Susanna Suchita]

Hi!

I am facing a few issues in Service Operations Workspace - Express List Views. Request an assistance for the same.

1. Can individual members can apply customized filters to the Express list View without impacting the main filters that are already present in Express List View:

We are not able to apply additional filters in the Express List View when the filters in the Express List View Form are dot walked to other table fields (Dot Walking format: em_alert table > incident table > short_description field).

2. To provide access to team members so that they can control the Express List Views without external support

The team members are non admins however, they require access to control the Express List Views, are there any other roles that can be used apart from evt_mgmt_operator and itil?

3. Caching Problem: 

When accessing the Express List View, a large number of incidents are initially visible. However, after applying the time range picker in the Service Operations Workspace Express List View Dashboard and changing the time range picker back, certain incidents disappear from the Express List View dashboard.

This also happens vice versa where a small number of incidents are initially visible. However, after applying the time range picker, a large number of incidents appear in the Express List View dashboard.

For Example: While opening the Express List View at Last 24 hours time: 7 incidents are seen > time changed to Last 12 hours > time changed back to last 24 hours: 14 incidents are seen and this happens in a vice versa manner as well.

4. Can we extract all the columns and data present in the Express List View from Service Operations Workspace? How?

5. While creating an Express List View Field from an Express List View Form, I am not able to dot walk to a certain customized field present in a certain table from the incident record. Is there any other alternative to where I can still use this customized field as an Express View Field.

Dot walking format: em_alert > task > cmdb_ci_business_app > not able to find the customized field.

Thank you,

Best Regards.