External service portal
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07-19-2024 01:31 PM
we have got a requirement to build external service portal accessible by the public .. looking for ideas how to convert internal portal to external .. what would be the best idea in building external service portal .. we don't want them to even self register to access the portal .. it should be accessible by public ..
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07-20-2024 05:13 AM
You can mark the relevant portal pages and widgets as Public, in which case no authentication is required to access them. For more details, refer to the following product documentation articles:
Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/
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07-20-2024 05:35 AM
HI @Community Alums
To enable public access without authentication on your portal, mark relevant pages and widgets as "public" in your settings. Ensure clear navigation and security measures to provide accessible and secure information to all users.
refer this:
https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/concept/portal-security.html
https://docs.servicenow.com/bundle/washingtondc-platform-user-interface/page/build/service-portal/task/configure-widget-security.html
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Please Mark it helpful 👍and Accept Solution✔️!! If this helps you to understand.
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07-20-2024 06:05 AM - edited 08-08-2024 01:05 AM
Hey Priya1990,
Building an external portal for public access is a great way to go! I wouldn't recommend converting your internal portal directly - it's best to build a separate one focused on public needs, especially when it comes to Physical Education & Exercise Science. Here are some ideas to get you started:
- Security: Since it's public, prioritize strong authentication (maybe guest accounts?) and restrict access to sensitive data.
- Content: Tailor content for the public audience. Keep it clear, concise, and user-friendly.
- Features: Identify the public-facing services you want to offer and choose features that support them.
For specific recommendations, check out the ServiceNow docs on building public portals
