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Change request should be Auto closed when Changed task is closed

Not applicable

Change request should be Auto closed when Changed task is closed

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

Hi @Community Alums 

 

Many ways to do

1. In Flow Designer add the conditions when task closed , change close.

 

2. Write BR

 

3 schedule job 

 

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Not applicable

not working 

@Community Alums  check what fields are mandatory when the state is closed on the change request form.

Then in your flow make sure these fields are filled in.

 

There is a business rule "Mandatory Closure Information" that checks that certain fields have values before submission. Check this business rule to determine what fields need to be filled in.

 

This should resolve your error

 

Ayushi12
Mega Sage

Hi @Community Alums,
Check the existing change flow and update after task creation, when task is closed close the change record.

If my response proves useful, please indicate its helpfulness by selecting "Accept as Solution" and " Helpful."

Thanks!