External users not accessable to ESC portal

[mania]

Hi,

External users not accessable to ESC portal. They are getting the below error.

Any one can you please help me, it will be usefull.

Thanks!

[Dr Atul - LNG]

Hi @mania 

Refer below docs for role who can access hrsd and esc.

For Users who having hr access role:- https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/concept/...

For ESC Portal:- https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/referenc...

[mania]

@Dr Atul - LNG 

I have provided roles which you shared but they are not able to access the ESC portal.

Thanks!

[Dr Atul - LNG]

Try logout and login again. 

[mania]

@Dr Atul - LNG 

Yes, but still not able to access.

Thanks!