External users not accessable to ESC portal

mania
Tera Contributor

‎05-03-2024 12:58 AM - edited ‎05-03-2024 12:59 AM

Hi,

 

External users not accessable to ESC portal. They are getting the below error.

Any one can you please help me, it will be usefull.

mania_0-1714723162274.png

 

Thanks!

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Dr Atul G- LNG
Tera Patron
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In response to mania

‎05-03-2024 03:05 AM

Oppsss... What error user is getting?

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mania
Tera Contributor
In response to Dr Atul G- LNG

‎05-03-2024 04:46 AM

@Dr Atul G- LNG 

The same below error.

mania_0-1714736786688.png

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mania

‎05-03-2024 04:48 AM

This error come, when page does not exits. Please check is user is using right page? like esc or ESC both are different.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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mania
Tera Contributor
In response to Dr Atul G- LNG

‎05-03-2024 04:53 AM

@Dr Atul G- LNG 

 

esc only, I have imporsanate with external user so that person will get that error in esc portal and not able to seeing the esc page.

 

Thanks!

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to mania

‎05-03-2024 05:05 AM

When you say, external are not those employee. Something similar to SP , might be you get some idea.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0754407

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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