External users not accessable to ESC portal

[mania]

Hi,

External users not accessable to ESC portal. They are getting the below error.

Any one can you please help me, it will be usefull.

Thanks!

[Dr Atul G- LNG]

Hi @mania 

You can navigate to Application/Module roles first to verify what roles are given to each. The next you can verify is the roles that come OOB - Roles installed with Employee Service Center

The Employee Service Center (HR Service Portal) is your primary interface to access your employee profile. You must have any sn_hr_sp.hrsp* role to access the HR Service Portal.