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Extracting data from attachments

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Hi All,
There is use case where user will attach an attachment that may be doc or pdf or png or excel or csv etc. Attachment will be on the incident form, Now we have to extract all the data which is in that attachments, How do we extract data in the attachment?

10 REPLIES 10

@Community Alums 

As mentioned earlier you can't get content for complex file such as DOC, DOCX, PDF, etc

It's only supported for simple file types.

I hope Azure AI should accept direct file and not the actual content.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader