When I'm searching for a record in the global search after configuring/enabling the next experience UI, the record opens in the workspace; It should be open in the standard view.
Hi @Sowjanya Panuga Select Global in Search Global drop-down and try to search records.
When I select CSM/FSM Configurable Workspace, the record is being opening in CSM/FSM Configurable Workspace and when I select Global, the record is being opening in Platform View.
Refer these links https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1537094
Regards,
Sid
Hi @Sowjanya Panuga ,
I tried your problem in my PDI and it works for me, when I search from nav page it navigates me to default view of incident form
But when I searched from CSM/FSM portal page it navigates me to Next Experience view
You can also check this docs as well
Please mark my answer correct and helpful if this works for you
Thanks and Regards
Sarthak
In the search dropdown I could not find the Global option, please tell me how to enable the Global option.
