"an error occured while fetching items servicenow" when creating report

[Mohamed Taha]

when creating / trying to run a report in report designer after selecting the table an pop up message appears containing "an error occured while fetching items ServiceNow" 
I've tried some solutions found here in the community like check the ACLs and add report_admin to the user 
but all this don't work and not the root cause

[Mohamed Taha · Accepted solution]

the solution is pretty simple 
just log out and log in from the instance and will work

please mark this reply as helpful if help you 

[HrishabhKumar]

Hi @Mohamed Taha 

If that worked for you, then you can mark your own answer as accept solution and close the thread.

Thanks.

Hope it helps.

[Satishkumar B]

Hi @Mohamed Taha 

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Please consider marking my reply as Helpful 👍 and/or Accept Solution ✔️, if applicable. Thanks!

[Satishkumar B]

Hi @Mohamed Taha 

If you're getting "an error occurred while fetching items ServiceNow" in Report Designer despite adding report_admin and checking ACLs, try these steps:

1. Clear browser cache and cookies.
2. Verify table permissions and filters.
3. Check ServiceNow instance logs for specific errors.
4. Test with different tables or browsers.
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If my response helps, please mark it as "Accept as Solution" and consider it "helpful."