Facing issue in Service operation workspace ui action button.

[Bruce lee]

Hi all,

I have added the above mentioned condition in ui action button and its working fine in default view but in sow view its not hidden I mean the when the condition is met the button needs to hidden in both default view and sow view please help me in this!

[Ankur Bawiskar · Accepted solution]

@Bruce lee 

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[Bruce lee]

Hi Anyone reply please

[Ankur Bawiskar]

@Bruce lee 

for workspace the button is present in declarative actions

So ensure condition is also same in that as per UI action condition in native

URL: https://instanceName.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=dce48bff77420110dc25a5ed5b5a99b0%26sysparm_view=advanced

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Bruce lee 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dr Atul G- LNG]

Hi @Bruce lee 

You are trying to change the UI Acton, which is global also this UI Action will not work in WS, as WS need the declarative  UI Action as suggested by Ankur.