Facing issue in the ATF set variable values(SP)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-31-2024 02:43 AM
In ATF Test step, set variable value(SP)
while i am setting the organization field value in the CSM portal
organization(refers to the customer_account table )
I am setting the valid account value but it is failing and showing the failure
failure: failed to set field 'organization' to value 'fe4115ab1bada11002c76283b24bcb6b' because the reference is not valid.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎12-31-2024 06:15 AM
can you share the list of steps configured?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-01-2025 09:17 PM
@Ankur Bawiskar In ATF, I have used the existing user to run the test that I have used to test Manually to check the field values of the organisation setting correctly on the CSM portal
Here I am attaching the screenshot of the teststeps I have created in ATF
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-01-2025 09:23 PM
what happens if you run the test as admin user?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-04-2025 11:52 PM
The test get passed, If I run as an admin user
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-04-2025 11:54 PM
Hi @SindhujaS
It means the user you are using in ATF is dont have CSM access, please provide the CSM agent and other required role.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
