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Facing Issue, while copy attachment from incident task to incidet.

Arjun Kumar Le1
Tera Contributor

Hi every one,

 

I am have written a script as below  and used it in before insert and update business rule, but i am facing issue with it.
1.it is copying when i attach one time and the next time it is not copying.

2..when i delete attachment in incident task , it is not deleting in incident.

the written script is as below, please let me know what to do

var incidentGr = new GlideRecord('incident');
incidentGr.addQuery('sys_id', current.incident);
incidentGr.query();

if (incidentGr.next()) {
// Check if there are attachments to copy
GlideSysAttachment.copy("incident_task", current.sys_id, "incident", incidentGr.sys_id);
})(current, previous);

5 REPLIES 5

please provide your inputs and write script