Facing Issue, while copy attachment from incident task to incidet.
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01-23-2024 05:40 AM
Hi every one,
I am have written a script as below and used it in before insert and update business rule, but i am facing issue with it.
1.it is copying when i attach one time and the next time it is not copying.
2..when i delete attachment in incident task , it is not deleting in incident.
the written script is as below, please let me know what to do
var incidentGr = new GlideRecord('incident');
incidentGr.addQuery('sys_id', current.incident);
incidentGr.query();
if (incidentGr.next()) {
// Check if there are attachments to copy
GlideSysAttachment.copy("incident_task", current.sys_id, "incident", incidentGr.sys_id);
})(current, previous);
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02-01-2024 02:52 AM
please provide your inputs and write script