How to copy the attachments from inbound email to the request and its related records

Hello everyone,I have a little bit complicated situation i am currently adding the inbound email as an worknote or comments to the Incident, Change, Request(RITM and SCTASK as well)But while updating the request I am having a condition to update the ...

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Provider notification when someone mentions using @name

Hi,  What I am trying to achieve is if someone mentions my name in an additional comment is an Hr case or Incident, the mentioned person @ should receive an provider notification.  I tried this in live_notifications table, where all the records are c...

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will closing bulk sctask with workflow false still trigger notification of RITM and REQ on autoclose

How to bulk close sc_task records without triggering closure emails on RITM (sc_req_item) and REQ (sc_request)

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Building ServiceNow apps via Claude Code and the ServiceNow SDK

Vibe Coding with Claude Code + ServiceNow SDK   This is a series of short episodes (around three minutes each) that walk you through building native ServiceNow apps from your terminal using Claude Code and the ServiceNow SDK. Each episode covers one ...

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Need help with UI Policy script using Glide Ajax

Hi Team,I created one script include and one Ui Policy to make some fields readonly value false.when i run the script include in backgroup script, it is giving me the correct values. but it's not working in UI Policy script:Script Include:var NRChang...

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UI Builder - Compose Email Component Configuration

Hi, Thought I would write something about my latest experience on using the Compose Email component in a custom configurable workspace. This will also serve as something I can search one day if I forget how to configure the email composer component i...

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Catalog variable Date/Time validation – 2 working days (Sun–Thu) with hour‑based lead time

Hi Community,I’m working on a Service Catalog Date/Time variable validation and would like confirmation or suggestions for improvement.Variable DetailsVariable name: time_to_send_out_commsVariable type: Date/TimeUsed on: Service Request (SR)Business ...

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dev323328 is offline always

Hello Team, Could you please look into this instance dev323328it is down for some time and couldn't refresh it  Thanks in advance

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How to Hide Cart on the Business Portal

Hello All,Can somebody please tell me how to disable the Cart option on the Header Menu of Business Portal?   Thanks in Advance!!

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HR user of Coop Legal Entity can see HR Cases in LIST View not within his Legal Entity Group

How to restrict visibility of a user in list view when the HR Case Subject Person is not the same as his legal entity group?All user can and must only see HR Cases that is within their Legal Entity.

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I don't see Agent AI builder on my PDI. Can anyone help me with this?

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Help on replacing the values through Business rules

Hi All, I have a field called logged in user in computer table which is updated through discovery as an email id not as an user id. We are copying the email id and trimming the same user id within servicenow and comparing with sys_user table and copy...

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Triage and categorize ITSM incidents - Agentic Workflow Issue

I have been trying to get the "Triage and categorize ITSM incidents" to automatically trigger when a new incident is created but nothing I do seems to get the trigger to work. This official video from SN states that this should be possible, https://w...

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Copy of 'Triage and categorize ITSM incidents' agentic workflow is not working properly

copy of 'Triage and categorize ITSM incidents' agentic workflow is categorizing incident category & subcategory but its not classifying service/service offering.anything to update ? 

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