Failed/Hibernating Instance

[Sheveta]

Hi, I was using a service now instance with this particular account, which was working fine, until a few days back when the instance started showing "Hibernating" and I started receiving an option to request instance. Can anyone guide me on how I can restore the instance back. Attaching a screenshot as to what is showing up for the same. Any help on the same would be appreciated. Thank You.

[Sandeep Rajput]

@Sheveta It seems that your instance has been reclaimed by ServiceNow and now the option left is to request a new instance and restore it with the backup from the previous instance. Backups are usually kept for some duration (exact duration not specified by ServiceNow). For more information please refer to the blog post https://developer.servicenow.com/blog.do?p=/post/restore-pdi/

Hope this helps.

[AndersBGS]

Hi @Sheveta ,

It seems that your PDI has been reclaimed, hence your only possibility is to request a fresh installation. There is NO option to restore a reclaimed PDI.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders