FAILURE: Browser failed to submit 'problem' form to server when clicking UI action 'Fix'

[DeepikaM]

Hi,

While testing "Reanalyze a Problem which is canceled from state Assess" in ATF, when I click on FIX UI action, it is opening a popup asking for the confirm, but I'm unable to submit problem by clicking on fix. Please help me with the issue.

#atf #problem management

[Amit Gujarathi]

HI @DeepikaM ,
I trust you are doing great.

ollow these steps:

1. Verify the UI action configuration:

   • Go to the Problem Management module in ServiceNow.
   • Open the specific problem record you are testing.
   • Click on the "Related Links" dropdown menu and select "UI Actions".
   • Locate the "FIX" UI action and click on it to view its configuration.
   • Ensure that the UI action is properly defined and associated with the required script or function for submitting the problem.

2. Check the UI action script or function:

   • Review the script or function associated with the "FIX" UI action.
   • Make sure that it includes the necessary logic to submit the problem when clicked.
   • Verify that there are no errors or exceptions occurring during the execution of the script or function.

3. Test in a different browser or clear browser cache:

   • Attempt to reproduce the issue using a different web browser.
   • Clear the cache and cookies of your current browser and try again.
   • Sometimes browser-related issues can interfere with the functionality, so testing in an alternate browser or clearing the cache may help.

4. Contact ServiceNow support:

   • If the issue persists, reach out to ServiceNow support for further assistance.
   • Provide them with detailed information about the problem, including the steps to reproduce, any error messages encountered, and the specific version of ServiceNow you are using.