Fetching all the task numbers from the problem task table.

[shrinivasprasad]

Hi Community,

In problem record i have created only one problem task and trying to display in the notification but it is showing all the notification from the problem task table.

I have written mail script to get these problem tasks.

Code:

var gr = new GlideRecord("problem_task");
gr.addQuery("problem_id", current.sys_id);
gr.query();
while(gr.next()) {
template.print(gr.getDisplayValue('number') + "<br>");
}

Any suggestions please.

Thanks,

Shrinivasprasad

[Jaspal Singh]

Thanks.

Replace

gr.addQuery("problem", current.sys_id);

with

gr.addQuery("problem", current.sysapproval);

But does your problem process follow approvals?

[shrinivasprasad]

yes it follows

[Jaspal Singh]

Thanks in that case above should help.

[shrinivasprasad]

yes it is working now one more help jaspal service owner name not displaying in the same notification and it feteching from the assignment service owner. 

[Jaspal Singh]

Where is Service Owner field is iton problem table or problem task?

Can you paste you complete mail script here.