Fetching all the task numbers from the problem task table.

[shrinivasprasad]

Hi Community,

In problem record i have created only one problem task and trying to display in the notification but it is showing all the notification from the problem task table.

I have written mail script to get these problem tasks.

Code:

var gr = new GlideRecord("problem_task");
gr.addQuery("problem_id", current.sys_id);
gr.query();
while(gr.next()) {
template.print(gr.getDisplayValue('number') + "<br>");
}

Any suggestions please.

Thanks,

Shrinivasprasad

[Sukhbir Singh2]

Use the following

gr.addQuery("problem", ''+current.sysapproval);

OR

gr.addQuery("problem", ''+current.document_id);

Either of them should work

Thanks

[shrinivasprasad]

yes now it is working could you please help me in fetching known error number link to ITIL from the notification.

i am trying get the known error number once we click on it from the notification to ITIL view.

[Sukhbir Singh2]

I dont get it. Can you please elaborate a bit more?

Is it a record where you want to navigate?

Thanks

[shrinivasprasad]

Hi Sukhbir,

once we click on hilighted Known error number it should navigate to ITIL view and it should open the same record and it is in the problem table notification.

[Sukhbir Singh2]

Is this known error number field on problem table?