Field deleted from the cmdb_ci table is not getting captured in update set

[revathy]

Hi All,

I am deleting a field "Support vendor" from cmdb_ci table and trying to capture in update set. When i delete that column from the table only the "Field label" is getting captured in the update set and it goes for transaction time out and at last only filed lable delete is captured in the update set. Field is also not present in the table.

Please suggest a way.

Thanks,

Revathy

[Kalaiarasan Pus]

You might need to create a support ticket since this is not the expected behavior.

[revathy]

Is this because of cmdb_ci table has too many records or too many child table? 

[Kalaiarasan Pus · Accepted solution]

Yes that would be my guess. Maybe the transaction is cancelled after running for too long. But this is better confirmed by ServiceNow support.

[revathy]

As per Hi support, the records in the table has to be stablized to minimum (suggested to clone over dev instance) and as of now fields are suggested to be deactivated not deleted.