Field in the form is hidden.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-22-2024 01:11 PM
'Sub category' a custom field on the form view in hardware table is not visible to users who don't have 'y' role, even in list view although the 'sub category' has a value in it, it is showing blank for users who don't have 'y' role. i have checked ACLs, client scripts, ui policies, can someone help me in finding where it could be configured?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-22-2024 01:19 PM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-22-2024 04:42 PM
Hi @Anubhav24
Field is not visible in form layout, and in list layout even though we bring field through list settings the value is empty
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-22-2024 04:48 PM
It sounds like you've already checked several common areas where field visibility might be controlled in ServiceNow. Since you've checked ACLs, client scripts, and UI policies, there are a few other places you can check:
Dictionary Overrides: Sometimes, field visibility can be controlled through dictionary overrides. Navigate to the dictionary entry for the "Sub category" field and check if there are any overrides set there that restrict visibility based on roles.
Business Rules: Check if there are any business rules that might be impacting the visibility of the "Sub category" field. Business rules can sometimes affect field visibility based on various conditions.
Data Policy: If there are data policies configured for the "Hardware" table, they might also influence field visibility based on certain conditions.
Form Layouts: Check the form layout configuration to ensure that the "Sub category" field is not conditionally hidden based on roles. Sometimes, fields are conditionally displayed based on roles directly within the form layout configuration.
Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-23-2024 01:32 AM
Hi @Maddysunil
I have checked everything could not find anywhere, I dont see any role based conditions hiding a field in form layout. can you please explain where it is exactly.
