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Field is getting deleted if user raised incident

Sakshi20
Tera Contributor

Whenever user is raising incident, Owned by field which is brought from CMDB table using dot-walking is getting deleted. 

6 REPLIES 6

No it is only for particular CI, selected CI is created in global domain so CI is visible to all domain's users, but owned by field's value is child domain(xyz) so for  users of another child domains(abc ) owned by field's value is empty and whenever user of abc domain is creating incident, owned by field value is getting deleted.

Ankur Bawiskar
Tera Patron

@Sakshi20 

getting deleted or getting cleared or getting removed from form view?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader