Field lookup button (magnifying glass icon) does not work on incident, problem or change.

[Ankit Kumar6]

Hello Developers,

When I clicked on lookup button (magnifying glass icon) then it is not redirecting to respective page.

Lick in incident form if I clicked on magnifying glass icon beside caller field then it will not redirect to users record. 

same thing happened with other lookup icon.

also in incident page when i do right click and click on form design then form design page not opening.

In my browser pop is not blocking.

Thanks,

Ankit

[PankajK67712898]

Seems like pop ups are disabled in your browser, please check with different browser and let me know if error do not resolved.

[Dr Atul G- LNG]

Hi @Ankit Kumar6 

Greetings!!

There can be reason

- Is it in PDI?

- Are you recently upgraded?

- Check in different browsers.

- Cache.do

- Check these properties

- Check is it for all users?

- Try browser cache and logout  login.

- Is this on all forms or only incident?

And when you click on glass icon, it open any pop up or not? Share screenshot. 

[Ankit Kumar6]

Hi @Dr Atul G- LNG,

Its My PDI Instance.

In Incognito its working fine but in browser it's not working properly,

Could you please tell me the steps I have to follow to fix this issue.

Thanks,

Ankit

[Dr Atul G- LNG]

Hi @Ankit Kumar6 

Very specific case

try

cache.do

Try browser cache clear

Logout n Login

Check the pop up enabled?

There is no other way.