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Field lookup button (magnifying glass icon) does not work on incident, problem or change.

Ankit Kumar6
Tera Contributor

Hello Developers,

 

When I clicked on lookup button (magnifying glass icon) then it is not redirecting to respective page.

Lick in incident form if I clicked on magnifying glass icon beside caller field then it will not redirect to users record. 

same thing happened with other lookup icon.

also in incident page when i do right click and click on form design then form design page not opening.

In my browser pop is not blocking.

 

Thanks,

Ankit

6 REPLIES 6

Pankaj kr
Kilo Sage

Seems like pop ups are disabled in your browser, please check with different browser and let me know if error do not resolved.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ankit Kumar6 

 

Greetings!!

 

There can be reason

- Is it in PDI?

- Are you recently upgraded?

- Check in different browsers.

- Cache.do

- Check these properties

LearnNGrowAtul_0-1703326526399.png

 

- Check is it for all users?

- Try browser cache and logout  login.

- Is this on all forms or only incident?

 

And when you click on glass icon, it open any pop up or not? Share screenshot. 

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG,

Its My PDI Instance.

In Incognito its working fine but in browser it's not working properly,

Could you please tell me the steps I have to follow to fix this issue.

 

Thanks,

Ankit

Hi @Ankit Kumar6 

 

Very specific case

try

cache.do

Try browser cache clear

Logout n Login

Check the pop up enabled?

There is no other way.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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