Field lookup button (magnifying glass icon) does not work on incident, problem or change.

[Ankit Kumar6]

Hello Developers,

When I clicked on lookup button (magnifying glass icon) then it is not redirecting to respective page.

Lick in incident form if I clicked on magnifying glass icon beside caller field then it will not redirect to users record. 

same thing happened with other lookup icon.

also in incident page when i do right click and click on form design then form design page not opening.

In my browser pop is not blocking.

Thanks,

Ankit

[siddhi6]

Hi Ankit
Greetings!!
- Try Clearing  your cache and cookies usingcache.do .                                                                                                            -Test the field lookup functionality in incognito or private browsing mode. This can help identify whether the issue is related to your browser settings or extensions.   

Hope this helps you!       
Please mark my answer as helpful and the solution accepted if it serves the purpose.
 

[Ankit Kumar6]

Thanks Guys For helping.

This issue has been fixed now.