Field not visible on the incident form

Pintu2
Tera Expert

‎08-13-2019 01:48 PM

On incident form "Assignment Group" field is not visible to ITIL users and it is visible to admins. I verified there are are no custom ACLs and no UI policies on this field. Not sure what is making this field not visible on the incident form.

Any suggestions?

 

Thanks in advance

 

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12 REPLIES 12

Mike Patel
Tera Sage

‎08-13-2019 01:50 PM

Can you share screenshot of both. Most likely ITIL user is viewing different form view than admin.

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Pintu2
Tera Expert
In response to Mike Patel

‎08-13-2019 02:14 PM

No ITIL and admin are in default view itself. The field layout everything is the same for both except Assignment group. Assignment group is missing in the second screenshot since it is an ITIL view

Admin view

find_real_file.png

 

ITIL view: missing Assignment group field on the form:

find_real_file.png

 

Preview file
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Preview file
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Jagadeesh R1
Tera Expert

‎08-14-2019 06:35 AM

Hello,

 Have you checked for any onload client scripts and also data policies?

Regards,

Jagadeesh

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Pintu2
Tera Expert
In response to Jagadeesh R1

‎08-16-2019 04:09 PM

Yes I checked onload client scripts and UI policies, ACLs but of no use.

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