Field Service - work order assignment group no values

phoang
Kilo Expert

Hi,

I am testing out the Field Service module.   I set the configuration for 'Assignment method for requests' and for 'tasks' to be manually.   However when I create a new work order request and search the assignment group field, it is empty.

I know that you can auto assign based on location but I would like to manually enter a group in that field.   The assigned to brings back all users just fine.

Does anyone know if there is a restriction to manually selecting groups in the work order form?   Is there a configuration that I need to change or set in order to get a list of groups?

Thanks.

Phuong

1 ACCEPTED SOLUTION

Vinay Rambhia
ServiceNow Employee
ServiceNow Employee

Only Groups which are created of type work groups (wm_work) will be shown in assignment group. 

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