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02-05-2018 09:36 AM
Hi,
I am testing out the Field Service module. I set the configuration for 'Assignment method for requests' and for 'tasks' to be manually. However when I create a new work order request and search the assignment group field, it is empty.
I know that you can auto assign based on location but I would like to manually enter a group in that field. The assigned to brings back all users just fine.
Does anyone know if there is a restriction to manually selecting groups in the work order form? Is there a configuration that I need to change or set in order to get a list of groups?
Thanks.
Phuong
Solved! Go to Solution.
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02-22-2018 02:35 PM
Only Groups which are created of type work groups (wm_work) will be shown in assignment group.
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09-30-2024 11:55 PM
How is a group_type is set in the sys_user_group table?