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Field value shows on list view but not on form

jarago
Tera Contributor

Hi,

I'm having a problem on the project table. When I impersonate others they can see the project manager I entered on the list view but not when they click on the form. It's working perfectly for me and I've assigned the respective users the correct roles. It's also not showing them the users I see in the reference field. I checked acl, scripts, etc. can't seem to find the problem. Anyone have suggestions? Thanks!

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@jarago 

on form how the field looks? it just shows the i icon?

share screenshots.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes, it shows the project manager on the list but not the form. And when I click the reference field it doesn't show anything. 

@jarago 

that's what I said

on form it just shows the i icon?

Is this happening with admins or non-admins?

Is this happening with all records?

Any client script or UI policy is clearing out the value?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes, it just shows the i icon. It happens with admins and non-admins. Only happening with a group of records I recently imported. No client script or UI policy I see is clearing it.