field work_start leave blank after change request moved to Implement state

Denisa93
Tera Contributor

Hi, 

need to update the out of the box solution when field work_start of the change request is auto populated when change is moved to Implement state, but request is to leave the field work_start blank after change request was moved to Implement state. Any suggestions? 

Thanks 

1 REPLY 1

sergiu_panaite
ServiceNow Employee
ServiceNow Employee

Out of the box there is a business rule called "Change Model: Set work start" that sets the value for the field work_startThe business rule runs before insert/update when the condition "State" changes to "Implement".

If you do not want this you can deactivate the business rule and work_start field will not be updated anymore.