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Fields not populating on backend table when request is submitted through record producer

SakshiBagal
Tera Contributor

On record producer form, on selection of supplier name couple of fields get auto populated, However auto populated fields not captured in backend table

2 REPLIES 2

Brad Bowman
Kilo Patron
Kilo Patron

You need to look at the mechanism by which the fields get auto populated - a Client Script or the Script on the Record Producer definition.  This is probably not using the correct values, or there is another script or UI Policy that is also affecting the same fields and clearing the values.

Ankur Bawiskar
Tera Patron
Tera Patron

@SakshiBagal 

seems the logic i.e. client script which is auto populating is clearing on target record.

did you check the other variables are getting stored in question_answer table where variable info is stored for records submitted from record producer

If those are present in that table it means some client side code is clearing those when form loads

If those values are not present in that table it means some server side code is clearing those variables

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader