Fields not populating on backend table when request is submitted through record producer
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7 hours ago
On record producer form, on selection of supplier name couple of fields get auto populated, However auto populated fields not captured in backend table
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3 hours ago
You need to look at the mechanism by which the fields get auto populated - a Client Script or the Script on the Record Producer definition. This is probably not using the correct values, or there is another script or UI Policy that is also affecting the same fields and clearing the values.
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2 hours ago
seems the logic i.e. client script which is auto populating is clearing on target record.
did you check the other variables are getting stored in question_answer table where variable info is stored for records submitted from record producer
If those are present in that table it means some client side code is clearing those when form loads
If those values are not present in that table it means some server side code is clearing those variables
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
