Fields Read-Only When Closed – Inheritance Issue?

[Flavio Tiezzi]

Hello everyone.

I have a table called sn_customerservice_marketing_graphics that inherits from the case table. When the value of the State field changes to Closed, the fields become read-only. I'm trying to figure out what's causing this behavior.

I've checked several ACLs, Client Scripts, and UI Policies — both in my custom table and in the case table — but haven't been able to identify the source.

Does anyone know if this behavior is inherited from another table, or if there's something else I might be missing?

[Rajesh Chopade1]

Hi @Flavio Tiezzi 

the behavior is likely caused by inherited configurations from the parent case table or its parent, the task table. 

A common out-of-the-box (OOB) configuration in the task table is a UI Policy or Data Policy that sets fields to read-only when the state is "Closed" to prevent further modifications to closed records.

you can check task table for your issue.

I hope my answer helps you to resolve your issue, if yes please mark my answer helpful and correct.

thank you

Rajesh

[Ankur Bawiskar]

@Flavio Tiezzi 

parent table's WRITE ACL might be blocking

Did you use access analyzer and check which ACL is blocking?

[Vancouver Release] Customers gain enhanced access visibility with ServiceNow Access Analyzer 

If my response helped please mark it correct and close the thread so that it benefits future readers.