fields that are reference to sys_user table are being blank on the form

Alon Grod
Tera Expert

Hi,

I have a problem that all fields that are reference to sys_user table (assigned to, created by, etc) are being blank.
When I do 'show xml' I do see that they are having values. Even when Im trying to change 'assigned to' manually, the value in show xml is changing but on the form they are still being blank.  I tried to disable all client script and ui policies but Im still facing the issue. 


1 ACCEPTED SOLUTION

AnubhavRitolia
Mega Sage
Mega Sage

Hi @Alon Grod 

 

This may be happening because there may be no Display Value set for any field on User Table.

 

Check that your 'Name' field of User table is set as Display = True/Checked.

 

AnubhavRitolia_0-1701332511036.png

AnubhavRitolia_1-1701332946631.png

 

 

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023

View solution in original post

1 REPLY 1

AnubhavRitolia
Mega Sage
Mega Sage

Hi @Alon Grod 

 

This may be happening because there may be no Display Value set for any field on User Table.

 

Check that your 'Name' field of User table is set as Display = True/Checked.

 

AnubhavRitolia_0-1701332511036.png

AnubhavRitolia_1-1701332946631.png

 

 

 

 

Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.

Thanks
Anubhav Ritolia
ServiceNow Rising Star 2023