Filter CI to some certain classes in INC form

[Johnson13]

Please I need help to write a script include  that will filter CIs to some classes in INC form. classes includes: 
Application
Business Service
Business Application
Business capability
Hardware
Storage Device
Voice System Hardware.

the Idea is that we do not want to expose all the CIs in the cmdb to Caller/service desk. we want to limit them to those classes only. 

Any help will highly be appreciated

[Ian Mildon]

Here is an example Script Include filter which you would call from the Reference qual entry with:

javascript:getFilteredCIs()

function getFilteredCIs(){

    var ciClassListProperty = 'cmdb_ci_aix_server,cmdb_ci_business_app,cmdb_ci_computer,cmdb_ci_config_file,cmdb_ci_esx_server,cmdb_ci_hardware,cmdb_ci_hpux_server,cmdb_ci_ip_switch,cmdb_ci_lb_netscaler,cmdb_ci_linux_server,cmdb_ci_peripheral,cmdb_ci_personal_printer,cmdb_ci_printer,cmdb_ci_print_queue,cmdb_ci_rack,cmdb_ci_scanner,cmdb_ci_server,cmdb_ci_service,cmdb_ci_solaris_server,cmdb_ci_unix_server,cmdb_ci_win_server,u_application_interface,u_application_module,u_monitor,cmdb_ci_comm,cmdb_ci_ip_phone';   
    var ciArr = ciClassListProperty.split(',');   
    var str = '';   
    for (i=0; i<ciArr.length;i++)   
    {   
    if (str == '')   
           str += 'sys_class_name='+ciArr[i];   
    else   
           str += '^ORsys_class_name='+ciArr[i];   
    }   
    return str;   
    }

[Johnson13]

Thanks for your help, this is what I came up with:

[Ankur Bawiskar]

Hi,

you can easily do this for incident table using dictionary override

Did you check my previous comment?

Regards

Ankur