Hi, I have a requirement where I need to consume the kafka header value in servicenow. Kafka is set up through etl hub and script consumer. We are able to consume payload but not headers. Can someone guide in how to fetch the headers? Below is the sc...
I have used rest message POST method for creating incident in target incident. Incident is created in target instance but fields are empty.
Hello Everyone,We are planning to integrate SAP Cloud ALM with ServiceNow for creating the incidents. What are the necessary steps i have to do in order to begin this work.As per my analysis, it is a ready to use integration with pre-defined API mapp...
There is a "caused_by" field in INC form. When that field is having closed change chg. Then that change should reopen & go in review stage.I tried with the below BR rule but not working. Can anyone pls correct me?table: incwhen to apply: caused_by is...
Hello Team,I want to change the URL icon with my company icon, Can anyone suggest how to do that?
Hi,We are a recording platform. We also provide integrations allowing users to create tickets, with the recordings attached, on platforms like Jira and Zendesk via their REST APIs. We would like to do similar integration for ServiceNow too. We don't ...
Hello, everyone. I have a catalogue item with three variables. The first is requested for (reference to the user table), the second is Application Name (reference to the application table), and the third is the CheckBoxType variable. If the checkbox ...
My third party OAuth provider provides a refresh token which does not expire , but by default ServiceNow expires the stored refresh token in credentials table. ServiceNow does not handle regeneration also by default. Is there a way to store the refre...
Dear Community,I want to create database view on Events table but not able to get any data on the database table, below is the screen-shot where I have mentioned how I have created the database and did the mapping: Event Metrics Table: showing no da...
Which widget can we customize to get the required "Priority"?Please check the below image
Hello All,I have an urgent requirement as stated below:I'd like to have a popup modal displayed when I close an incident or a change.Expected behavior:- when the incident or change status is put to "closed - complete" or "resolved" or "cancelled", an...
How to Create a demand record from idea list of records Using Ui actions
Change the short description of aproblem ticket 30 minutes before a timeset in a custom date/time field.Event - After Business Rule- Script Action
I'm trying to get a client script to apply to the 'requested_for' field but it has the same field name as the requested item field. is this what's preventing the script from working? I have applied this same script to the incident and change forms s...
How do I use Label and Checkboxes as cross like the image above?All checkboxes should be connected to the Label.
