How to set a time and date for Date/Time fields?
What's the correct format when setting a specific value for Date/Time fields? For example, the "closed_at" field
Forum Posts
how to validate user group member in the script include
Hi All, we have a on call support, in the below script we are getting first on call of assignment group person, if user is not available we are using the CI record SME , so i want to check that SME is also is part of the assignment group or not, if ...
IntergrationHub ETL Set Date Field
I am working on a service graph to table, cmdb_ci_certificate. For each import I also need to update a field named, Certified date to "Today". Essentially I am trying to use this field to show the date the record was last updated from the import. I ...
Knowledge articles in Interaction related list after attaching via Agent Assist
Hi, this has been asked before on the forums but the answers are still unclear. In the workspace, I'd like to attach a KB article from the Agent Assist to an interaction and have it appear in a related list. Just like how it works for incidents with...
The "Type" field is empty, and a utils function indicates that the field's internal type is "UNKNOWN
As this type of field type is showing unknown which creates a problem when fetching value from Datawarehouse and why ,how can configure this type of issue please explain this type of field Please share your views on this
How can I get data from the Journal?
I'm trying to get the Log data for the Rest API but I can't. I want to use the LOG data to build a history, but it's not shown in the Servicenow Rest API console. How can I pull this data?
Advanced Reference Qualifier Work Both Ways - Parent and Child
I have 2 reference fields displayed on a form, "Service" and "Service Offering". There is a parent-child relationship between these 2 fields. One Service can have many Service Offerings, Service Offering will only ever be associated with 1 Service. I...
approve for more than 15 days then 3 reminder emails should trigger
Hi Team , can anyone please help me here with this requirement . This is not only for catalog , it is for every approval . can anyone please provide correct confriguration steps to achive this requriment The requirement is when any approval gets tr...
Resolved! Show records if user is member of its assignment group
Hi, I have 4 custom groups and the cases should be shown If the user is member of its assignment group. To achieve this I have written a query business rule, it's work fine if the user is member of only 1 group among 4.If he is member of more than ...
Can we see how many users check their tickets via the Portal
We would like to see how frequently the Service Now employees look at their active tickets using the Service Now portal please. Is there a report that w can create to see this over time please?
decision table
How do I access my new decision table using on Insert Business Rule. My goal is to populate the Priority field on the incident table using BR the query my new decision table
Creating Custom Data for ATF or Test Data Management in Scoped App
My team needs to test functions and processes as we build out our scoped app. For instance, testing the options a user has when a record has a particular status. The conditions required for testing depend on related list and reference column values. ...
Resolved! UI Policy or Business Rule or Client Script?
I have two True/False fields on a form/table. Only one or the other should be checked, never both. What's the best way to go about implementing that?
Resolved! String Field auto adjust height
Use Case:I have a string field with a max length of 200.I want to display it as a normal string field and adjust automatically the height and width depending on the input. Thanks.
Resolved! New Features in ServiceNow Washington Release.
Hi Friends, Our clients are asking us to prepare a PPT with 3-4 slides where we can introduce and demonstrate latest features of ServiceNow latest Release Washington. They have told us to explore the Now Assist feature.We are majorly into ServiceNow ...