Remove the type from assignment group if any ticket is not assigned from last 3 month

Hello Experts,How to achieve following requirementIf the group has no active members or hasn't been assigned a ticket in 3 months remove the 'Types' from the group and put 'Retired Types' in the Notes field

How to make a field read only after some time of creation

So i have a requirement in which i need to make the priority field readonly after 10min of the record creation

Sysapproval_group and Sysapproval_approver states

Hi Folks,How can I configure the sysapproval_approver status to be marked as "No longer required" when an approver directly approves a record through the sysapproval_group task rather than through individual approval? Essentially, I want to enable an...

Hide button New Project in Portfolio Planning Workspace

How can I hide this New Project button in Portfolio Planning Workspace ? I tried using ACL on table sn_align_core_project but it didn't work on the button  

Is there any way of adding new Table Column to be like Multi Row variable

Hi,I would like to add to my Incident form a new field that will act like a Multi Row variable (should act like a table that you can add multiple rows) but inside incident and not inside a catalog item.Like this just inside an incident form  

Checking for two coalesce not working hence writing script to check existing combination of twofiels

Hi All, Here I am checking for entity and ram fieldif "xx" entity with "yy" ram exits in the table it should update record.if "xx" with "zz" it should insert,if "ss" with "yy" still create new record. Both fields are reference fields, already added n...

Add additional approver to RITM in SOW and backend

Hi All, I am trying to add a UI Action 'Add Approver' on RITM or Edit list button on Approver related list to add additional approvers but cannot get it to work.  Has anyone got this or similar to work and can share how you got it to work please. Tha...

Form to be collected in PDF Format and send for approval - Automation

When we enter data via SNOW form, can the data be collected/captured/saved to a PDF File?  And the PDF needs to be routed to approvals via defined workflow for digital signatures. What are the process involved from Form to PDF to creating a workflow ...

How to parse inbound email date value formatted in yyyy-mm-dd to ServiceNow date variable

Hi There, We are receiving inbound mail to ServiceNow having date mentioned in the format "Date of Joining: 2024-06-29" (yyyy-mm-dd). and we are trying to convert using below script"var DOJ_obj=new GlideDateTime(DOJ.toString());" but system is pickin...

Integreation with sms service provider

HI All, We want to send SMS to out user using the @vtext.com. I have read the article and found that ,we need to  create service provider . apart from this do we to do any integration for this .Please suggest  

How to get sysid of the approver to set the status in sysapproval_approver table using script?

Hi All, As per requirement, I need to call UI page with comments text box where user will enter the rejection comments and set the status=Rejected to specific approver using script (snap).Problem is, rejected status is getting set randomly to any app...

Does any one knows about this error message

Auto reject approval- workflow

Hello develoeprs, i need to implement functionality where if any approval is neither rejectednor approved and stil in requested state it should get auto rejected in 5 days in workflow. Any help is appreciated, Thanks!