Filter Icon is not available for some user with snc_internal role

AleshKumarK · ‎05-22-2026

Hi folks,

we have team with same role snc_internal role, some of user can see filter icon on list view, and some are not able to see filter icon. we have configured read ACL on list view and field level.

Dr Atul G- LNG · ‎05-22-2026

HI

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0831592

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Dr Atul G- LNG · ‎05-22-2026

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2461308

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar · ‎05-22-2026

@AleshKumarK

screenshots please

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

AleshKumarK · ‎05-22-2026

yes Ankur, added the screen shot,