filter on widget not working

marleneb-a
Tera Contributor

On the portal I have a widget that looks at active work orders if the caller(contact) is dynamic OR opened by is dynamic. The filter works with opened by but not caller(contact).. the script is 

 

callerDYNAMIC90d1921e5f510100a9ad2572f2b477fe^ORopened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe^active=true^EQ

 

Does anyone know why I can't see open tickets on the portal

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