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Filter option to track from the Activity

Kri
Kilo Sage

‎06-04-2025 05:27 AM

I want to filter list of cases from the case table but I need to filter with the condition when the cases first state changes to Awaiting customer && first comment by the client user, Do we have any way to achieve this filter condition? 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-04-2025 07:09 AM

Hi @Kri This is not directly possible. For the first part, you need to create a metric in the case table with the state field. For the second part, I don’t think it’s possible at all, as it would require digging through logs or activities to find who commented first.

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