Does anyone know if there's an easy way to filter the quick messages based on the table? We currently have groups/users who work tickets in multiple areas (tables) and each area has it's own set of standard responses - quick messages. I'd like to show only the quick messages that pertain to the area/ticket that they're working in and hide all the others.
Example:
- Group A works incidents and requests.
- We have 5 quick messages set up for incidents and 5 quick messages set up for requests - all available to Group A
- If they're working an incident, we want to only show the 5 quick messages that are for incidents and hide the requests.
The only "solution" I've been able to come up with is creating a dropdown on the table that would hold all their quick message titles and then creating a client template for each one - so in a sense making the client template a quick message. I'd rather not do this if there's a better way to accomplish this.
Any help would be greatly appreciated! Thanks!
