filter with space

[Pinto]

To add a filter for incident search, We have used the filter "assigned_to=Bud Richman" which returns zero entries. When there is space in filter value, it seems '=' operator is not working. 

Can anyone please suggest a method to filter the exact entry when the filter value contains space ?

Thanks,

[kkingsle]

Can you include a screen shot or explain further where you are attempting to create this filter? 

[Sumanth16]

Hi , 

I think that is not possible. Please remove existing space from name.

Thanks,

Sumanth

[nataliya_b]

in case you need it in via code,

could be like below

gr.addEncodedQuery("assigned_to.user.name='Bud Richman'");

[Barrilito van D]

 Hi Pinto,

I think (as nataliya_b points out) you are missing single quotes around the first and last name.

Perhaps be more specific where you have used the query and if you used it via a script or in the filter condition builder in the UI environment.

If via script, this should be a good approach as well:

var grIncident = new GlideRecord('incident');
var returnValue = grIncident.get('caller_id.name','Sylivia Wayland');

 (where in your case caller_id.name should be of course the assigned to field).

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