Filtering "Requested Items" list using variable not quite working for ITIL

[brianprice]

As an admin, I can create a filter on the "Requested Items" list, and I can filter on a variable for a particular catalog item.   So, for example, if the variable is a multiple choice variable, I get a drop-down selection (or a magnifying glass "lookup") for all of the possible values of that variable in my filter setup.

As an ITIL, if I try to create the same filter, I can add the variable to the filter condition, but I do *not* get the drop-down selection (or magnifying glass "lookup") that would allow me to select which value of the variable I want to filter on.   I just get a free-text box in which to type the value.

So what is the missing piece that would allow the ITIL user to get the dropdown for variable values?   An ACL?

[brianprice · Accepted solution]

Issue has been resolved.   Set up an ACL with read access on the "Question" and the "Question_Choice" tables.