Filters option missing for non admin users on Homepage->Add Content

[rita_m]

Hi -

A user recently went from another ServiceNow instance to the one that I maintain, and was very confused as to why she couldn't do some of the same things on our system as she could on the one she'd been trained on.

She had previously set up her own homepage by 1) going to her homepage, 2) clicking the "add content" + button, and 3)selecting the "Filters" option in the list on the left.

Problem is, in our system, it looks like only admins can see the "Filters" option.

She does have some filters set up (I checked in System Definition->Filters) for her user account.

I happen to have admin access on her old system (though I've never really done much development work on it), and I can see that she doesn't seem to have any extra special roles that are obviously named to grant her this access.

Is there any particular roles that needs to be added or setup that needs to be done to allow regular itil users to add things to their homepage by using the "Filters" option?

I'm not finding anything in the documentation that talks about needing to set anything up to get this to work...

Much Thanks!

-R

[Manoj Kumar16]

Probably this might help-

You can refer to this wiki page-

Homepage Administration - ServiceNow Wiki

[rita_m]

Hi Manoj -

Unfortunately, that's not it...

The "List of roles (comma-separated) that can add content to homepages" field is blank in our instance, so any role should be able to do so.

Additionally, the user CAN add content to her homepage, it's just that the "Filters" option is missing from the list!

Thanks, though!

-R

[rita_m · Accepted solution]

Found it!  

In System UI-> Widgets, there's a "filters" widget that has the role "admin" set on it.