Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Find first response time for HR cases

Prateek07
Tera Contributor

‎09-07-2023 01:02 AM

Hi All,

 

I want to calculate the first response time in ServiceNow HR cases in HRSD. where, First Response Time = Time taken to acknowledge & Respond to a new case.

Is there any OOTB way to find it, if now how can we achieve it?

 

Thanks in advance

0 Helpfuls
  • 803 Views
6 REPLIES 6

Prateek07
Tera Contributor
In response to Prateek07

‎09-07-2023 11:15 PM

I do have a button at the top of the case 'Ready to work'

0 Helpfuls

Sandee
Tera Contributor

‎10-10-2024 01:09 PM

Did you ever figure out a way to capture the date of the first response from the date the HR case was opened?

0 Helpfuls