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find notification from email log

asd22
Tera Contributor

Hello, people want me to change a notification that is sent out when products are ready to be pickedup. I have found an email from "email log" thats from this notification, but i cant find the notification itself. Is there a way to locate the notification from the email from "email log"?

11 REPLIES 11

Follow below steps:

1. Search for Emails in left navigation like below;

Screenshot 2023-07-24 at 6.37.44 PM.png

 

then Search and open your email from the sys_email list

Screenshot 2023-07-24 at 6.38.32 PM.png

On the record you can find the links for event and notification that triggered that email.

Screenshot 2023-07-24 at 6.11.21 PM 1.png

 

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

Sandeep Rajput
Tera Patron
Tera Patron

@asd22 It looks like your view on the email form doesn't have the Email Log -> Email embedded list which is responsible for showing the Event and Notification mapping on the email log form.

 

Please use the following steps to add this to your form.

 

Screenshot 2023-07-24 at 6.32.50 PM.pngScreenshot 2023-07-24 at 6.33.32 PM.pngScreenshot 2023-07-24 at 6.34.46 PM.pngScreenshot 2023-07-24 at 6.35.12 PM.png

Hope this helps.

Very detailed and fast thanks. But look here, i already have email log -> email on it 

asd22_0-1690204398275.png

and yet mine does not look like yours 

asd22_1-1690204510282.png

 

Would you mind sharing complete page screenshot?

You are sharing bottom part not complete page.

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande

asd22
Tera Contributor

asd22_0-1690205788369.png