find notification from email log

[asd22]

Hello, people want me to change a notification that is sent out when products are ready to be pickedup. I have found an email from "email log" thats from this notification, but i cant find the notification itself. Is there a way to locate the notification from the email from "email log"?

[Sandeep Rajput]

Since you can't see the embedded list, I am assuming it might have been hidden via a client script. In this case, there is an alternative to check which notification is being used in the email. Simply use https://<Your Instance>.service-now.com/sys_email_log_list.do and check notification column to know the notification name being used in the email.

[anil_mishra11]

Hi,

You're not able to locate the template from the 'email log' because that particular email is sent using the email client template. 

Navigate to All>Email Client Templates, and try to find with any keyword either in "subject" or "body html" in LIST View.

Please mark my answer as helpful, accept it as solution , if it answers your query.