Find out which order guide an item came from

[gjz1]

I have a catalog item that is used by more than one order guide, however, I need to change the value of a variable on the catalog item based on which order guide it came from.

For example, I have a catalog item for Phone requests that has a phone request type variable with different phone request type values (ie. new phone, reassign phone, etc).  The catalog item is used by two different order guides and is a selectable item in my Service Catalog.  My onboarding order guide needs to set the phone request type variable to new phone but my employee transfer order guide needs to set the phone request type variable to reassign phone.  If the user selects the Phone request catalog item they need to be able to select any value in the same phone request type variable the order guides use.  Does anyone know how I can accomplish this?

[Omkar Mone · Accepted solution]

Hi 

Please go through the below explaination by Brad Tilton :-

https://community.servicenow.com/community?id=community_blog&sys_id=11ecea65dbd0dbc01dcaf3231f9619f5

[gjz1]

Thanks Omkar, this is the information I needed.

[Rahul Kumar17]

hi

Go and see the table

sc_req_item