Find out which order guide an item came from

[gjz1]

I have a catalog item that is used by more than one order guide, however, I need to change the value of a variable on the catalog item based on which order guide it came from.

For example, I have a catalog item for Phone requests that has a phone request type variable with different phone request type values (ie. new phone, reassign phone, etc).  The catalog item is used by two different order guides and is a selectable item in my Service Catalog.  My onboarding order guide needs to set the phone request type variable to new phone but my employee transfer order guide needs to set the phone request type variable to reassign phone.  If the user selects the Phone request catalog item they need to be able to select any value in the same phone request type variable the order guides use.  Does anyone know how I can accomplish this?

[Matthew Glenn]

I believe RITMs have an Order Guide column on each record indicating which Order Guide (if any) the RITM came from. You should be able to use that and adjust your variables according in a Business Rule or the RITM workflow.

[Brent Sutton]

Hi Ya,

I just want to check I've got your question correct.

You are wanting to change the value of a variable in your catalog item, based on which order guide is displaying the item, during the request process i.e. when a user is filling out the item details before a RITM is created.

Brent

P.S. If my suggestion helped then please mark as helpful and/or correct so other community members can benefit from this information.

[gjz1]

Yes, you understand my question.

[Shashwat Saxen]

HI, 

on sc_req_item table there is a field specifying the order guides from which request is came.

you can check that then specify the value of the variable.

Mark Correct/Helpful