Finding inbound email which does not create any record.

[anjiadmin]

Hi Friends,

I want to know the inbound email which fails to create any record on ServiceNow. We are using using flows as well for creating records.

Thanks,

Anji

[Ankur Bawiskar]

@anjiadmin 

your question is not clear.

[anjiadmin]

Thanks for your response.

The scenario is creating case records using flows once email(inbound) is received (ServiceNow).

I want to find out the emails (inbound) which fails to create case record (using flows) on ServiceNow.'

Thanks,

Anji

[Ankur Bawiskar]

@anjiadmin 

check in the related list of email log and see which inbound flow ran on that.

I don't think it's an easy task to see which inbound flow failed to create CASE

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