Flow advise needed

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06-18-2025 05:29 AM
Hi All,
I have a flow that creates a sc_task after RITM is approved.
I need to add a logic that checks total num of sc task for same cat item in same assignment group and if there are already 10 tasks or more I need to create the sc task and set state waiting and move the assignment group to a placeholder field else create sc task as open and set assignment grp.
I am not to experienced with flows and hope for some recommendation how to best solve this.
Many Thanks
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06-18-2025 06:50 AM
@Community Alums
you can use a Lookup Records and search and get the total count of sc_task for the current RITM
Then use IF flow logic and see if count is more than 10 and then handle the logic accordingly.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader