Flow Designer activation taking for ever

Eileen Hessmill
Mega Expert

I created a Flow Designer for Service Catalog for group management (add a new group, remove a group, add/remove members). It's been tested and activated in dev, and I've moved it to our test instance. I tried running a test before activating the flow, and received this error: "Invalid values passed to the API, details: only one trigger instance can be part of a flow." Can anyone tell me what that means? 

How I overcame it was by selecting the Trigger and selecting Service Catalog (even though it was already entered) and selecting Done. I don't know why that would work, but  I completed my testing and am now attempting to Activate the flow in our Test instance. It has been 'processing' for 20 minutes. I plan to let it process overnight and hope for the best. Does anyone know why it would take so long? Is there any harm to cancel the process and try it again?

I am losing faith that it will work. 

 

Thanks for any comments.

1 ACCEPTED SOLUTION

Andrew Barnes -
ServiceNow Employee
ServiceNow Employee

Greetings Eileen,

 It should not take that long, no. It has likely errored out. Validate all the fields and actions are as they were in Dev in your test system. If not, republish the flow into a new update set, and move to test.

-Andrew Barnes

View solution in original post

2 REPLIES 2

Andrew Barnes -
ServiceNow Employee
ServiceNow Employee

Greetings Eileen,

 It should not take that long, no. It has likely errored out. Validate all the fields and actions are as they were in Dev in your test system. If not, republish the flow into a new update set, and move to test.

-Andrew Barnes

Eileen Hessmill
Mega Expert

Good morning Andrew,

Thank you for the help. I used the copy function on my dev instance and pushed a new flow object to test. It is now working in test. I'm hoping for the best when it finally goes to prod!

Have a great day!

 

Eileen