Flow Designer Approvals not Triggering

litchick10
Tera Guru

I am creating my first flow designer and the approvals are not triggering for Service Catalog items.  Can you help me figure out what I'm missing? (I have saved/activated prior to testing)

Flow Designer

find_real_file.png

Resulting Request Item:

find_real_file.png

It creates the entry in the table fine but doesn't trigger approvals. Any help would be appreciated.

1 ACCEPTED SOLUTION

I'm not sure exactly why but when I clicked on the RITM after creating the Catalog item it didn't show the approval but when I navigated to the RITM it shows the approval...not sure why the system disconnect but this is a non-issue.  

Thanks for hint to look at the flow execution

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4 REPLIES 4

Chris Sanford
Giga Guru

Ok but can you copy the flow context from the RITM maybe it didn't even hit the approval step

Chris Sanford
Giga Guru

Ok and one other thing you should make sure the "Requested For" field is populated on the RITM with a capital F the one you show on the form is "Requested for" field dot-walked from the request with a lower case f.

I'm not sure exactly why but when I clicked on the RITM after creating the Catalog item it didn't show the approval but when I navigated to the RITM it shows the approval...not sure why the system disconnect but this is a non-issue.  

Thanks for hint to look at the flow execution

I see it's probably because there is a little bit of delay on Flow Designer it's asynchronous