Create an appointment booking option using a calendar for a catalog item(service) in Service Catalog.

[Allwin2]

I am trying to add an option for appointment booking option for a service item in service catalog. I activated plugins :

 Appointment booking and Field service management. I dont know how i can add the appoitnemnt booking option to the service category item. 

[Alberto Consonn]

Hi,

here you will find the way to do it, please read the thread carefully:

How to enable Appointment booking option in service portal

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[Allwin2]

Hi Alberto,

Thanks you for the response.

I had read that article before and read it again. Maybe as i am new to servicenow it is still unclear to me how to add the apointment booking option for existing service catalog items. Should the catalog items be created in a diffrerent way for enabling appointment booking or should i change them in some way for that same?. I tried to create a new appointment booking configuration in field service managanement but i cannot find any of my existing service catalog items in the look up table for catalog item field. 

Thank you,

Allwin

[jdanonuevo]

Have you had any luck with this? The key issue is that the reference field is pointing to sc_cat_item_producer (where record producers are stored), not sc_cat_item (where catalog items are stored). I hesitate to change it since we then own it and it might break in the future. It should, in theory, work since sc_cat_item_producer is a child of sc_cat_item via the task table (so it should be able to retrieve record producers without issue) but if the structure of task changes, it might break it (but it will also break a lot of other things). 

I hate the name of the field, it should be "Record Producer" to be clear.