Flow Designer Error When Processing Offboarding Request

[Lisa Goldman]

Hello,

I’ve spent a few days investigating this issue but haven’t been able to identify the root cause, so I’m reaching out to the community for assistance.

I impersonated an HR user and submitted two offboarding service requests for different employees.

The Flow Designer successfully processed the request for employee "ABC" without any errors, but failed on line 13 when processing the request for employee "XYZ."

Below is the error message encountered.

The error states: "Email validation failed: Email has no recipients."
The recipient is being requested as expected, and I’ve impersonated this HR user multiple times for testing without encountering any issues before.

Here are the two requests:

Any suggestions on how to resolve this would be greatly appreciated. Thank you!

[RaghavSh]

Did you check the user profile of XYZ user?

that record should have a valid email address.

This seems to be a data issue primarily facie.

[Lisa Goldman]

Hi @RaghavSh 

Based on the action, it supposed the send an email to requested for not the offboarding employee. I’ve impersonated this HR user ("Brian Tran") multiple times for testing without encountering any issues before.

[RaghavSh]

Is the email address or Brain valid in user table? Check from i icon beside requested for.

SN does not send email to empty or invalid emails.

[Lisa Goldman]

Yes, he is a valid user and the his email address is correct.
Here is the error message, but I’m not sure what it means.

Encountered error executing instruction: GetFlowOutputsInstruction{id=75, io=Io{input={__quick_api_execution=RefOrValue{value=c14o.__quick_api_execution, isRef=true}, __fail_on_error=RefOrValue{value=true, isRef=false}, __dont_treat_as_error__=RefOrValue{value=c14o.__dont_treat_as_error__, isRef=true}, __state=RefOrValue{value=c14o.__state, isRef=true}, context=RefOrValue{value=c14o.context, isRef...